About us
Alpha Car Hire is one of the largest independent car hire providers in Australia established in 2006, offering a wide range of quality vehicles at affordable rates all-year round across our five locations nationwide. With high performing management the company is sustainably transforming to offer a great customer experience.
About the role
We are now looking for a Branch Supervisor at our Tweed Heads, Gold Coast location to serve as a link between our onsite staff and Business Manager and be responsible for coaching and customer resolutions while also performing Customer Experience Representative and Vehicle Preparation Attendant responsibilities. The available role is approximately 38 hours per week with 7 day rotating roster during the branch hours of 7am and 7pm, Monday to Sunday. The successful candidate will be rewarded with an annual base salary range $65,000-$68,250 commensurate with knowledge, skills and experience, Superannuation according to the Super Guarantee.
Your role and responsibilities:
• Supervises the day-to-day operations at location
• Opening and closing car rental agreements
• Providing outstanding customer service
• Selling additional over the counter car rental products
• Managing bookings
• Vehicle cleaning and conditions tasks, when required
• Checking for and recording vehicle damage
• Driving and ferrying vehicles
• Assist the Business Manager to manage and support the branch staff ensuring their high performance and engagement on shift.
• Promote and demand safety first culture by embodying our “Zero Harm “ ethos .
• Assists with process improvements and initiatives
• Supports the Business Manager in all areas of running the business location
We can offer you
A performance driven culture that endorses its company values (honesty, respect, accountability, trust, and loyalty), your work milestones will be recognised and your efforts celebrated. You will have access to diverse benefits including flexibility, competitive pay, online learning an employee assistance program to name a few.
About you
You will be able to demonstrate:
• Excellent communication skills and a positive ‘Can do’ attitude
• Strong customer service skills and positively leading the team to achieve this
• Ability to work both unsupervised and within a team
• Ability to supervise and manage staff and teams
• Ability to multi-task and highly organised with strong attention to detail
• Willingness to travel and work between locations
• A full and current relevant State driver’s licence
• Car hire reservation system experience highly regarded
If this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today !